In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen working days after you receive your course materials whether in hard copy or online.
To cancel your course you can send your notice of cancelation via email to firstname.lastname@example.org (Cancellations by telephone will not be accepted).
In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to download it. If the course has been started then we will not be able to issue a refund. You must also return any course related materials and training kits in their original packaging in an unopened re-saleable condition to us at your own cost. We recommend sending any returns via a recorded delivery.
In cases where original packaging has been opened and materials have been used you will incur a 30% fee from the cost of your course towards that will be used to cover the costs incurred. In this instance this will be deducted from you refund.
Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in resalable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation.
In regards to flexible payment plans money can only be refunded if you cancel your payment plan within 14 days of the date of enrolment. The £9.99 deposit is a non refundable fee.